2nd floor ,Plot number-106 ,H Block Sector 63 Noida 201309 9.00 am - 10.00 pm
support@pedhapay.com

About Us

We Help Our Clients To Grow Their Business

PEDHA PAY SOLUTIONS PRIVATE LIMITED a payment solutions company which allows users to process their daily needs transactions online with safe and easy mode. We provide innovative service allowing our customers to make their mobile recharge and other different service providers at their convenience. Recharge Wallet is easy, convenient, secure and fun to use.

No Hidden Cost

We have transparency in provided services with our client

Dedicated Team

We have dedicated team for a particular service

24/7 Available

We are always ready to serve you best support

105490

Happy Clients

150

Dedicated Staff

Why Choosing Us!

Few Reasons Why People Choosing Us!


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Fast Executions


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Guide & Support


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Financial Secure


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Our Services

Awesome Services

Terms-Condition & Privacy

Terms & Condition

1. Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000, amendments thereof from time to time and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.



We may amend the terms and conditions at any time by posting an updated version at Pedha Pay website(s) and Pedha Pay App(s). The updated version of the Terms of Service shall take effect immediately upon posting. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of Pedha Pay App following the posting of changes will mean that You accept and agree to the revisions including additional Terms or removal of portions of these Terms, modifications etc. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and avail the Services.



USING PEDHAPAY APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Pedha Pay polices available on the Pedha Pay website(s) and Pedha Pay App(s) as amended from time to time.

2.Pedha Pay Services

Pedha Pay and Pedha Pay Entities provide services via Pedha Pay Platform. You further agree and acknowledge the terms of use of Pedha Pay Services provided on Pedha Pay Platform.

Pedha Pay Account (“PA”) - Pedha Pay Account is the account that you create when you sign-up/register with Pedha Pay.
You can also avail Recharge facility made available to Pedha Pay Users under the Terms of Use of such Service.
You would need to register by providing additional information in order to make payment via Unified Payment Interface (“UPI”) and Pre-Paid Instruments (“PPI”) services to make payments to merchants using these modes of payments.
Access to PA enables you to browse through Pedha Pay Services provided by Pedha Pay Entities and in order to avail, enroll or use any such Service you may need to additionally register for such services by providing some more information as required under the Terms of Use of such products/services.



3.Sign-Up / Registration

In order to use the full spectrum of Pedha Pay Services, You need to register on the Pedha Pay App and provide Us with accurate and complete information. You are also required to keep your accounts, KYC details and contact information complete and updated at all times.

Once you sign-up on Pedha Pay, you are entitled to a Phone Account. You can also register with Pedha Pay from any third party merchant platform subject to certain conditions and limitations available on Pedha Pay website & application. Once registered with Pedha Pay, certain services may ask you for additional information in order or avail such service and may involve creation of sub-accounts for availing such services.

The device on which You download Pedha Pay App and use during registration, shall become Your registered device and device details shall be stored by us. The moment You log into your Pedha Pay account from a different device using the Pedha Pay app, You will be asked to allow Pedha Pay to send an SMS from the new device, after which the new device becomes the registered device. You will not be able to access your Pedha Pay account using your previous device until you re-login and re-authorize yourself on that device.

4.Dispute, Governing Law & Jurisdiction

This Agreement and the rights and obligations thereunder and the relations of the parties and all matters arising under or in connection with this Terms of Use, including the construction, validity, performance or termination thereunder, shall be governed by and construed in accordance with the laws of the Republic of India. Subject to and without prejudice to the amicable settlement, the courts in Delhi, Delhi shall have exclusive jurisdiction to try and adjudicate all matters arising in connection with your use of the Pedha Pay Services /PA or other matters covered herein.

Disputes or differences or concerns if any should be raised within 30 days of happening or non-happening of an event related to Pedha Pay Services, except in case of unauthorised transactions on Your Pedha Pay Wallet, which shall be reported by You as soon as You identify the issue and investigation for such disputes is subject to terms of use of Pedha Pay PPI (“Pedha Pay Wallet”)

5.Disclaimers

As part of this continual innovation and improvement, we sometimes may add or remove features and functionalities, increase, or decrease limits to our Pedha Pay Services, start offering new services or stop offering old ones on Pedha Pay Platforms. Such offering can also be due to discontinuation of any service or offering on Pedha Pay Platform by third party service providers or business partners.

Privacy Policy

Privacy Policy


Introduction

PEDHA PAY SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Us” and “Our”) respects the privacy of its users on www.pedhapay.com and the software applications of the Company, including but not limited to, PEDHAPAY Super distributor, Distributor app, Retailer App, PEDHAPAY Retailer – PEDHAPAY Digital Banking app, PEDHAPAY Digital Onboarding app, PEDHAPAY Consumer app and any other application developed by the Company (“Apps”), (Website and Apps together called “Platform”). For the purposes of this User Agreement, the term “User(s)” and wherever the count so requires “You”, “Your”, “Yourself” shall mean any natural or legal person who accesses or uses the Application and in the event that a natural person representing a business entity, reference to such terms shall include a reference to the business entity. We have adopted this privacy policy (“Privacy Policy”) to inform You of what information We collect from You on or through the Platform, how We collect the information, how We may use it and the steps We take to protect it. Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use of the Platform. By using the Platform, You unconditionally agree to the terms and conditions of this Privacy Policy and consent to usage, storage and handling of the information submitted by You in accordance with the terms contained hereunder. If You do not agree with the terms and conditions of this Privacy Policy, please do not proceed further to use the Platform.

PEDHA PAY SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Us” and “Our”) respects the privacy of its users on www.pedhapay.com and the software applications of the Company, including but not limited to, PEDHAPAY Super distributor, Distributor app, Retailer App, PEDHAPAY Retailer – Aadhar pay and DMT app, PEDHAPAY Digital Banking app, PEDHAPAY Digital Onboarding app, PEDHAPAY Consumer app and any other application developed by the Company (“Apps”), (Website and Apps together called “Platform”). For the purposes of this User Agreement, the term “User(s)” and wherever the count so requires “You”, “Your”, “Yourself” shall mean any natural or legal person who accesses or uses the Application and in the event that a natural person representing a business entity, reference to such terms shall include a reference to the business entity. We have adopted this privacy policy (“Privacy Policy”) to inform You of what information We collect from You on or through the Platform, how We collect the information, how We may use it and the steps We take to protect it. Capitalized terms not defined herein shall have the meaning ascribed to them i the Terms of Use of the Platform. By using the Platform, You unconditionally agree to the terms and conditions of this Privacy Policy and consent to usage, storage and handling of the information submitted by You in accordance with the terms contained hereunder. If You do not agree with the terms and conditions of this Privacy Policy, please do not proceed further to use the Platform.


User Information

The Company collects Users’ personal information to provide and facilitate services to the User. These include but are not limited to: name, contact list details to fetch recharge Mobile number, gender, mailing address, telephone numbers, PIN code, email addresses, biometric scanning information, government identification documents and other information that may be required for providing the services requested by the User. The services include Aadhar enabled payment direct Settlement Services , cash management services, mobile and DTH recharges, health insurance facilitation and payments, financing facilitation and other digital services. (“Services”). All this information is provided voluntarily by the User through initiation of various Services in the Platform or with our agents at brick and mortar stores or certain times, online or through the procedure undertaken for e-KYC of the User, for availing o Services. We may also collect KYC documents while engaging agents/consultants (retailer), with the consent of such retailers. We partner with third party service providers such as insurance aggregators, financing facilitators and other service providers, with the intention of making such services available to our retailers. In such cases, we transfer certain personal information of retailers such as name, phone number, address, gender, date of birth, KYC data etc. with such partner third-party service providers, only with the consent of retailers. This information shall be used only for providing such third-party services to retailers. We may use your above mentioned information for communicating with you including send transaction details, transaction confirmation details, Service related information, Company information or promotional information, via SMS or by using internet based messaging applications such as WhatsApp. When You use our Platform or Services, we may collect and store your personal information in order to record, support and facilitate your participation the Services to provide you with a customized site experience to notify you of any updated information. We collect your information mainly to provide t service requested by you. It is used for Service provision and ongoing User's support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, etc. The Users may decide NOT to receive such emails by replying to any of them with “Unsubscribe” in the subject. The information is also used for purposes like improving the efficiency and effectiveness of the Platform/Website. We may share basic User information (Mobile Number, Name etc.) with the agencies appointed by us to send out SMS, Email communications or WhatsApp communications related to our business. We have ensured that these parties shall keep any Personally Identifiable Information provided by confidential and will not be initiating any unsolicited communication messages to you. When You submit User Information on the Platform, it shall be deemed that You have granted Us the right to collect, store, process, handle and use such User Information, in accordance with this Privacy Policy.


Collection of routine information

Certain information may be collected each time You access or use the Platform which are saved in server logs, which includes IP address used by You to connect to the internet and operating system and browser on/from which You are accessing the Platform. We collect information to provide better services to all our Users. In addition to the data collected above, we may also collect identifiers for mobile devices, geographical information of Users, device information, details relating to the use of Platform by You including the version of the Platform used by You, actions performed by Users etc. It is clarified that these statistics help Us in improving the efficiency of the Platforms by giving Us information relating to Your use of the Platform. Such information may include details of Your last visit to Platforms, including time, date and the duration of Your session on the Platform. This information is used by Us to understand the broad demographic information for aggregate use of the Website and to improve Your user experience of the relevant platform.


Data Collection Devices

We use data collection devices known to collect and store information of Users accessing the Platform, including cookies and trackers. This helps in improving Your experience on the Website. This anonymous information is maintained distinctly and is not linked to the User Information You submit Us.


Use of User Information

We use your personal information to facilitate the Services that you request. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may also use your personal information to display contents and services that are targeted to your interests. By accepting the Terms of Use and Privacy Policy, you expressly agree to receive this information. We may provide your collected information to our affiliates and service provider or vendors under contract (such as customer care, data analytics) to support the operation of the Platform/Website and our Services. To the extent we your personal information, we will provide you the ability to opt-out of such uses. Such an opt-out may in some cases, result in discontinuation of use Services by You, as We rely on some service providers and vendors to assist us in providing Services. Further, we use your personal information to: resolve disputes; troubleshoot problems; help promote safe transactions; collect fees owed; measure use interest in the services provided by us, inform you about online and offline services and updates; customize your experience; detect and protect us again error, fraud and other criminal activity and as otherwise described to you at the time of collection. In our efforts to continually improve our service offerings, we also collect and analyze demographic, account and usage data about our users' activity on our Platform/Website. User Information provided by You is used by Us for the following purposes: We may use your Personal Information to
(i) administer the Services,
(ii) personalize the Services offered to Users,
(iii) facilitating Your use of the Platform end to User direct links to the Services,
(iv) process transactions, process installations,
(v) send newsletters/ updates to Users,
(vi) develop, deliver, and improve our products, services, content, and advertising,
(vii) send important notices, such as communications about purchases/downloads and Chan to our policies,
(viii) auditing, data analysis, and research to improve the Services,
(ix) troubleshooting and helping us understand usage trends,
(x) send alerts to Users personalizing Your experience on the Platform and marketing,
(xi) promotion of the Services,
(xii) prevention of fraud or abuses of the Platforms,
(xiii) protecting the integrity of the Platforms, and
(xiv) to respond to judicial process and provide information to law enforcement agencies o connection with an investigation on matters related to public safety, as permitted by law.


I. Types of Information we collect

We may collect following information from you, as you have disclosed to us:

1. Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by you to us to avail various products/services from us.

2. Your details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.


Retention of User Information

We shall retain User’s Personal Information for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

3. Contact list to fetch any mobile number from contact list to recharge Mobile or DTH or PostPaid Bill.


Sharing of User Information

Your User Information, except any Personally Identifiable Information, may be shared with such third parties as are required for facilitating the communication of offers and services tailored for You and to grow Our business which may include Our affiliates, strategic partners, investors, suppliers vendors, consultants and service providers as the case maybe. The User Information may be saved in servers situated in India. Except as provided herein, We shall specifically disclose Your User Information including Your Personally Identifiable Information in circumstances when i. The User has provided instructions or consent towards such disclosure. ii. We in good faith believe that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental or regulatory request; (b) enforce the applicable User Agreement or Privacy Policy; (c) detect prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Company, its Users or the public as required or permitted by law; and iii. The User Information that We collect may also be transferred as an asset in connection with a merger or sale (including any transfers made as a par of an insolvency or bankruptcy proceeding) involving all or part of the Company or as part of a corporate reorganization, stock sale or change of ownership or control.


Security Precautions

To prevent any form of unlawful interception or misuse of User Information, We use reasonable physical, electronic, and managerial procedures to safeguard and secure the User Information collected. We use reasonable secure and technologically appropriate measures, in compliance with the Information Technology Act, 2000 and the rules related thereto to protect You against loss or misuse of Your User Information including internal reviews data collection, storage and processing practices and other reasonable security measures which are equivalent to security measures that We use to protect Our own confidential information. However, as You are aware, no online application or website is free of security risks and We do not make any representation in respect of the same. We do not warrant that Our Platform or any electronic communication made by Us, our affiliates and/or other third parties is free from virus or other harmful effects. In the event of any errors in transmission or due to an act of a third party, We shall have no liability. You explicitly agree that Your use of the Platform, information and/or services is at Your own individual risk. You agree and confirm that Your User Information may be transferred, processes and stored across national borders. You hereby confirm that You have been made aware of the security measures undertaken by Us and You expressly consent to Us storing, handling, using Your User Information.


Links to other third-party sites

The Platform may provide third party information and links to other websites or applications that are not affiliates of or operated or controlled by Us including but not limited to support service websites, advertisements and/or facilities that You access from the Website (“External Links”). Further, up You choosing to place any enquiry regarding any third-party products or services, Your User Information may be shared with third parties including who are not operated or controlled by Us (“External Entities”). We are not responsible for any form of transmission, whatsoever, received by You from any External Link or External Entities and accordingly do not make any representations concerning the privacy practices or other policies of the providers of such External Links or External Entities. Under no circumstances shall the Company be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, cookies, messages or other materials available on or through such Extern Links or which is part of any communication by any External Entities. Any User Information provided by You to such External Links and External Entities shall be governed in accordance with the privacy policies of such External Links and/or External Entities and it is recommended that You review their privacy policy prior to providing any information thereto.


Advertisement

We may include third party advertising and links to websites/applications that do not belong or are not controlled by Us. The controllers of such third- party websites (“Third Party Advertiser”) or applications may receive some User Information using devices and technologies to make their advertising more effective. We may not have control over such technologies or devices used by the Third Party Advertiser and We do not represent or warrant anything pertaining to the security practices followed by the Third Party Advertiser. The User Information collected by such Third Party Advertiser is governed by their respective privacy policy.


Change in Privacy Policy

We reserve the right to update, modify and amend the any of the terms of Our Privacy Policy, at any time without prior intimation to You. We will post these changes on the Website. These changes will become effective immediately on posting. We shall not be liable for any failure or negligence on Your part to review the updated Privacy Policy before accessing or using the Website. Your continued use of the Website, following changes to the Privacy Policy, will constitute Your acceptance of those changes.


Force Majeure

Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of Your User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. "Force Majeure Event" shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, epidemics, strikes or industrial action of any kind, riots, insurrection, war, acts of government, network errors, computer hacking, technical snags, unauthorized access to computer da and storage device, breach of security and encryption and any other like event beyond Our control.


Disputes

You acknowledge and agree that any dispute over privacy is subject to the terms and conditions of this privacy policy, as well as, if applicable, the term use between you and the Company. You shall submit to the exclusive jurisdiction of the Indian courts at Delhi, Delhi in relation to disputes arising in connection with this privacy policy.


Contacting Us

If You have any questions about (i) this Privacy Policy; (ii) practices pertaining to the Platform, or (iii) Your dealings with this Platform or believe that We have not adhered to the terms of this Privacy Policy, You may contact the Grievance Officer of the Company at: support@pedhapay.com

Get In Touch

Request A Call-Back

Address:2nd floor ,Plot number-106 ,H Block Sector 63 Noida 201309

Email:support@pedhapay.com

Mobile:+91-9873-1-2-3-4-5-8